US Airways Amends Certain Policies to Match America West

I'm not happy about some of these changes. The sad part is, the airlines
hit us with debit memo's even during that transitional phase. I wish they'd
all just have the same rules because it's easy to forget that one airline
will let us take for instance, the penalty from the residual and some will
not and they have NO mercy if we make an honest mistake. They hit us
where it hurts (in the pocket book) and it's not like travel agents make
a ton of money anymore. Many travel agencies take it right out of the
travel agents paycheck when they make an error.

Nonrefundable to Refundable Exchange Policy.

• Waivers are no longer needed to process a nonrefundable to refundable exchange. The change fee for such an exchange should reflect the most restrictive change fee in the ticketed fare rules. After the change has been processed, the new ticket may be changed according to the new fare rule, but the value of the originalticket used is no longer eligible for a full refund. (Effective 9/29/05)

Non-Refundable Reissue Policy.

• When ANY reissue of a non-refundable ticket results in a refund amount, the refund will not apply and a refund voucher (MCO) should not be issued for the residual amount. This applies to a lower fare introduced after ticket purchase or any reissue that results in a refund amount. (Effective 9/28/05)

Refundable and Nonrefundable Fares Combined.

• When a customer purchases a ticket that combines refundable and nonrefundable fare types, the entire ticket is non-refundable. (Effective 10/21/05)

Standby Policy.

• A passenger may standby for an earlier flight on the day of departure at the airport if the fare permits standby and the change is made at the airport. The same-day standby fee is $25 for domestic flights and $50 for international flights. Standby is not allowed on transatlantic and Hawaii flights.